Hubspot Add Calls to Activity Feed

Activities in a record's timeline can be associated to other records, including contact, company, deal, ticket, and custom object records. When an activity is associated to a record, the activity will appear in that record's timeline.

Learn how to associate records with each other and how to customize your email associations when logging them. You can also view the history of associated activities on a record.

Please note: the number of associations an activity can have depends on the object, the type of activity, and your HubSpot subscription.

Automatic activity association

HubSpot will automatically associate certain activities in a record to the record's associated objects. Whether an activity automatically associates depends on the type of activity and which object the activity originates in.

In the following table, a checkmark indicates that the activity will automatically associate to associated records of that object. For example, a note logged on a contact record will automatically associate to the contact record's associated company, but not to the contact record's associated tickets.

Object of origin	Associated object
	Contact	Company*	Deal**	Ticket	Custom object
	Logged calls, emails, meetings, and notes
Contact	n/a	✓	✓
Company		n/a	✓
Deal		✓	n/a
Ticket		✓		n/a
Custom object
	Tasks
Contact	n/a	✓	✓
Company		n/a	✓
Deal		✓	n/a
Ticket		✓		n/a
Custom object
* This applies only to a record's primary company. **This applies only to the five most recent associated open deals. Open deals are deals that are not in closed-won or closed-lost deal stages.

There are a few exceptions to the above:

• Emails sent and calls made from any object record will also be associated to the relevant contacts that were being emailed or called.
• In the HubSpot mobile app, calls made on a contact record are automatically associated to the contact's primary associated company, except for calls that are manually logged in the Android app. Calls are not automatically associated to any of the contact's other associated records.
• For 1:1 emails, an automatic association will apply only for contacts included in the first email in a thread. Any additional replies in an email thread will be associated only with the same contacts as the first email.
• If a contact record was previously associated to another company, the contact's past activities will not automatically be associated to the new associated company. The past activities will remain associated to the previous company record.
• Tasks created from sequences on contact records will not be automatically associated to any of the contact's associated records. Calls, emails, and meetings created as a result of a sequence will be automatically associated to the contact's associated company and deal records.

Associate an existing activity to another record

If your activities are not automatically associated to certain records, you can manually associate activities to other records.

• Navigate to your records:
• Contacts: In your HubSpot account, navigate to Contacts > Contacts.
• Companies: In your HubSpot account, navigate to Contacts > Companies.
• Deals: In your HubSpot account, navigate to Sales > Deals.
• Tickets: In your HubSpot account, navigate to Service > Tickets.
• Custom objects: In your HubSpot account, navigate to Contacts > [Custom object]. If your account has more than one custom object, hover over Custom Objects, then select the custom object you want to view.

• Click the name of the record with the activity to associate.

• Locate the activity you'd like to associate to a record. If the activity details are collapsed, click the right right arrow in the top left of the activity to expand it.

• In the bottom right of the activity, click [x] associations.

• In the pop-up box, you can view all records associated with the activity on the Associations tab, or click the object tabs to view only records of that object that are associated with the activity.

• To associate additional records, click the tab of the object you want to associate, then enter the name of the record in the Search [object] field. Select the checkbox next to the record. This activity will appear in that record's timeline.
• To disassociate an activity, clear the checkbox next to the record's name.

Associate multiple activities to a new deal or ticket

• Navigate to your deals or tickets:
• Deals: In your HubSpot account, navigate to Sales > Deals.
• Tickets: In your HubSpot account, navigate to Service > Tickets.

• In the upper right, click Create deal or Create ticket.

• In the right panel, Associate deal/ticket with section, c lick the Company or Contact dropdown menus, then search and select the company or contact to associate with the new object.

• To associate activities on these records to the new object, select the Add timeline activity from [existing record] to this deal/ticket checkbox. Click the Last 30 days dropdown menu to select the time-frame where the record's past activities will be associated to the new object.

• Enter the other fields and click Create. The resulting object will include the activities from associated records based on the timeframe selected.

Contacts Deals Companies Tickets CRM Setup

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Source: https://knowledge.hubspot.com/crm-setup/associate-activities-with-records

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